Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

City Blooms Delivery Policy

At City Blooms, we take great care in preparing and delivering every floral arrangement. Our goal is to make sure your flowers arrive fresh, beautiful, and on time.

Delivery Areas

We offer local flower delivery throughout Oviedo and surrounding areas. Delivery fees are based on the delivery location and will be calculated at checkout or provided when your order is placed.

Same-Day Delivery

Same-day delivery is available for orders placed before our daily cutoff time, subject to availability. During holidays and high-volume periods, same-day delivery may be limited or unavailable.

For the best selection and delivery availability, we recommend placing your order in advance.

Delivery Times

We offer delivery within a general delivery window rather than guaranteeing an exact delivery time. While we do our best to accommodate requested delivery times, specific delivery times cannot always be guaranteed.

If you need flowers delivered for a specific event or time, please contact us before placing your order so we can discuss availability.

Recipient Availability

Please provide an accurate delivery address and the recipient’s phone number whenever possible. If the recipient is not available, our driver may:

● Leave the flowers in a safe location when appropriate.

● Leave the arrangement with a nearby neighbor or building reception.

● Contact the recipient to arrange an alternative delivery.

● Return the flowers to the shop if a safe delivery cannot be completed.

Apartments, Businesses & Gated Communities

For apartment complexes, offices, hospitals, hotels, schools, and gated communities, please provide any necessary building, suite, unit, gate, or access information.

We cannot guarantee delivery to a specific person or location within a large facility if the facility’s policies restrict access.

Incorrect or Incomplete Addresses

City Blooms is not responsible for delivery delays or additional delivery fees resulting from an incorrect or incomplete address provided at the time of ordering.

Please double-check all delivery information before submitting your order.

Weather & Unforeseen Circumstances

We will always make every reasonable effort to complete deliveries as scheduled. However, severe weather, traffic, road closures, accidents, or other circumstances beyond our control may cause delays.

The safety of our customers, employees, and delivery drivers is our priority.

Delivery Issues

If there is a problem with your delivery, please contact City Blooms as soon as possible. We are committed to providing excellent customer service and will do our best to resolve any delivery concerns promptly.

City Blooms

1693 W. Broadway St., Suite 3000

Oviedo, FL 32765

321-765-4103

Citybloomsoviedo@gmail.com

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.